There is no doubt the world has changed in many ways in the last 3 months, the COVID-19 pandemic and the global response to it has been something we have witnessed before. From a technology point of view, it has presented many challenges, delivering remote IT at scale, stretched VPN’s, scale, flexibility, support, security, the list is long. However as things start to change we are starting to turn our attention to returning to some kind of “normal”, but this also presents an opportunity to us, the chance to take what we have learned over this period and take that knowledge and experience to help plan what we do next, so that next time we need to react quickly to change we can do it better.
To help with the “what next” planning is a short series of shows looking at that topic, in this second part (you can find part one here) we look at the world from a user point of view and explore how we need to rethink our end-user experience based on what we’ve learned about shifting our workforce to new locations almost overnight, What worked? What didn’t? What hadn’t we thought about? And how do we maintain security and support models that were never really designed with the idea of so many of us now working away from a central office?
Joining me to discuss this is Tony Main of Italian end-user device company Praim, Tony is a returning guest, who last appeared 3 years ago to talk about whether thin-client computing was still relevant, both Tony and Praim are still going strong, so they must be doing something right. How has the world changed and what have Praim and their customers learnt that can help the rest of us?
Tony provides some thoughtful insights and shares some ideas that should get you thinking as we discuss.
- How Remote working has changed.
- Supporting our users when we’ve broken the rules.
- Going back?
- Did you realise enterprise tech was too tricky?
- How to make enterprise IT just work.
- Changing support models.
- We need to simplify.
- What Praim have learnt.
- Managing devices like they were on the LAN.
- Flexibility is key.
- How the “nice to haves” have become the necessities.
- Focus on the user and the data.
While end-user computing devices and “thin clients” may not seem the sexiest of topics, to ensure we have the right technology foundations in the future and are giving our users a workable, reliable and secure user experience is crucial and Tony shares some valuable insight in some of the areas we need to consider.
If you want to follow up with Tony you can you can contact him by email Tony.firstname.lastname@example.org and find him on Linkedin. If you want to find out more about Praim you can do that via their website or follow them on twitter @praimsrl.
If you have an idea for a show or would like to appear as a guest then drop me an email to email@example.com or message me on twitter @techstringy
To make sure you don’t miss future episodes then you can subscribe to the show in all good homes of podcasts.
Until next time, thanks for listening.